Sales Training Insights & B2B Tips from Scorecard Sales — York, PA

Can You Handle This, Or Is Time To Call The Boss?

Do you ever look at your boss or supervisor as your messiah when you feel in over your head with...
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Texting An Angry Customer: Customer Communication Etiquette

I remember when there was a time when the only option to talk remotely with customers was with the telephone,...
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The Customer Is Really Mad! Now What? (The Intensity Reduction Method)

Today was supposed to be an easy day. You’re caught up on most of your work and if all goes...
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LEROY’S Method Of Managing Difficult Customers

Most of us know the legend of Leroy Brown from that old familiar tune. He was badder than this and...
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A Customer Escalation Policy for Salespeople

One of the biggest challenges for a salesperson is having a company, team, and process that backs up the promises...
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Identifying Good, and Not So Good Customers Using The Challenge Chart

Did you ever wonder why solving one problem for one customer while solving the same problem for a different customer...
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Selling To The 5 Types of Challenging Customers

Did you ever have that one customer? You know the one that I mean. When their name appears you know...
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Addressing The 4 ‘Misses’ Of The Customer Experience

The customer experience is as crucial to the identity of your company as is your brand. It is how we...
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Nepotism: There’s A Family Member On Your Sales Team 😨

You heard a rumor last week from someone in management that the boss’s son may be added to your team....
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Change is Not a Pass/Fail Test

Here’s the story. Management comes up with a great idea. Management is excited. They impress it upon the sales team....
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Accountability: Micromanagement’s Less Hated Brother

No one likes to work with the feeling that they constantly have to look over their shoulder to see who...
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Power Up Your Sales Culture in 30 Minutes

Power Up Your Sales Culture in 30 Minutes

What’s the difference between managing a sales team and managing a sales culture? A sales team starts with managing a...
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