Blog

Creating Performance Improvement Plans For Salespeople

Let’s assume that, in some way, every person desires to feel like they are successful. Most reasonable people do not...
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B2B Cold Calling Made Easy

  Cold calling for Business-To-Business sales is one of the most misunderstood opportunities for salespeople. Quite often anymore it feels...
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Hiring A New Salesperson? Try Before You Buy

Recruiting, interviewing, and selecting a new salesperson is a very tiring and stressful responsibility. There is a lot riding on...
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How To Deliver Bad News To Your Customer

Salespeople hate to deliver bad news. I mean - really hate it. Of course, no one wants to be the...
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Selling Means Never Having To Say I’m Sorry: How to Apologize

Capitulation is a really fun word to say, but it is not so fun to do. That’s often what an...
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Can You Handle This, Or Is Time To Call The Boss?

Do you ever look at your boss or supervisor as your messiah when you feel in over your head with...
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Texting An Angry Customer: Customer Communication Etiquette

I remember when there was a time when the only option to talk remotely with customers was with the telephone,...
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The Customer Is Really Mad! Now What? (The Intensity Reduction Method)

Today was supposed to be an easy day. You’re caught up on most of your work and if all goes...
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LEROY’S Method Of Managing Difficult Customers

Most of us know the legend of Leroy Brown from that old familiar tune. He was badder than this and...
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A Customer Escalation Policy for Salespeople

One of the biggest challenges for a salesperson is having a company, team, and process that backs up the promises...
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Identifying Good, and Not So Good Customers Using The Challenge Chart

Did you ever wonder why solving one problem for one customer while solving the same problem for a different customer...
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Selling To The 5 Types of Challenging Customers

Did you ever have that one customer? You know the one that I mean. When their name appears you know...
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