The customer experience is as crucial to the identity of your company as is your brand. It is how we make customers feel in every way they interact with our …
Addressing The 4 ‘Misses’ Of The Customer Experience Read More »
Do you know what you look like when you are stressed? We think we do, but other people can see stress on us better than we can see it on …
Is silence a surrender or a capitulation? It can be when you are dealing with a client who has suddenly gone quiet with their communication. Nothing makes a salesperson more …
When Clients Go Silent – The Capitulation Method Read More »
Nobody is perfect. You know this is true if you have ever had, or have been, a sales manager. We all make mistakes and I would believe that most of …
The sales team is one of the most difficult teams to manage in any organization. There are way too many moving parts, it is subject to elements that can …
I don’t like jerks any more than you do, and still, they exist. Do they even know that they are jerks? Do they even care? Why are there so many …
There can be nothing more daunting to a salesperson than to be handed a list of prospects to begin calling on. The list usually has hundreds of names and, at …
Have you ever been cold-called by a salesperson who opens the call with ‘Sorry to bother you, but…”? You should never apologize when selling and prospecting. How many of your …
Sometimes it is hard for a salesperson to know if they should close the deal or walk away from it. You have arrived at the moment of truth and it …
Don’t you just love it when a customer throws you a curveball during a sale? Something that really takes you off course and keeps you from your sales process. We …
Dealing With A Tricky Sales Objection: The H.E.L.P. Method Read More »
