The customer experience is as crucial to the identity of your company as is your brand. It is how we make customers feel in every way they interact with our company whether it is your employees, your website, your storefront, the billing process, and so forth. Some companies do a great job of deliberately designing...
Author: Kassy Good
Nepotism: There’s A Family Member On Your Sales Team 😨
You heard a rumor last week from someone in management that the boss’s son may be added to your team. Perhaps he is new to the company or maybe he is transferring from another department, but whatever the case, whenever the bottle stopped spinning it was pointing at you. The next thing you know the...
Change is Not a Pass/Fail Test
Here’s the story. Management comes up with a great idea. Management is excited. They impress it upon the sales team. The sales team is not as excited. The new idea starts strong for about 2 or 4 weeks. Resistance, inattention, and forgetfulness find the new idea fading. In 3 months, the idea is forgotten, ignored,...
Accountability: Micromanagement’s Less Hated Brother
No one likes to work with the feeling that they constantly have to look over their shoulder to see who is watching. Even worse, the thought of being micromanaged brews up disgust in the pits of our stomachs. Accountability is micromanagement’s less hated brother. Most people don’t like either of the two, but if you...
Power Up Your Sales Culture in 30 Minutes
What’s the difference between managing a sales team and managing a sales culture? A sales team starts with managing a process and a sales culture starts with managing yourself. Which do you think is easier? That answer can vary depending on your past experiences, suffice to say that self control isn’t easy for most people....
Small, Meaningful Habits Compound into Big Results
If you haven’t already heard, compounding is the key to successful financial investment. Did you know that the same is also true for successful selling? Actually, it’s true for almost anything that involves a repeated habit. The more you do something over and over again, the greater the chance that, over time, you will start...
CHOPPED For Change: A Sales Culture Makeover
Do you know what you look like when you are stressed? We think we do, but other people can see stress on us better than we can see it on ourselves. In fact, for salespeople, we are doing our best to hide our stress, but our body language gives us away. Our jaws stay clenched....
Begging for Change
Forgive me. I am a big believer in dad jokes and puns, and this topic makes it too easy. Begging for change is something you usually see on the streets and not in the office. Both literally and figuratively. Now, like most puns and dad jokes, neither situation is very funny when it comes to...
The Mood of the King is the Mood of the Kingdom
So, what kind of mood have you been in lately? Have you been a cheery cherry bouncing from one rainbow to the next ray of sunshine? Or have you been a grumpy lump riding around on the fussy bus? Moods come and go for most of us, but our attitude is the general predisposition that...
Being Better Doesn’t Always Win Sales
If you’re like me, you believe that you and your company are the best. Hey, I believe you. Good for you. We should all feel so proud about what we do and what we offer. Unfortunately, your competitors are saying the same thing about themselves. Yup, apparently they are the best too. Apparently, there is...